Terms of Service
Terms of Service
Last Updated: August 2026
These Terms of Service apply when you access the BRENEL website, use our services, or place an order through our online store.
Using Our Website
You agree to provide accurate and complete information during checkout and to use our website responsibly.
Product Listings
We aim to provide accurate descriptions, photographs, ingredients, sizing information, specifications, prices, and availability.
Minor differences may occur due to photography, lighting, screen settings, manufacturing variations, product batches, or supplier updates.
Orders
Submitting an order represents a request to purchase the selected products.
Orders may be reviewed before fulfillment.
BRENEL may cancel or refund an order where:
- A product becomes unavailable
- Payment cannot be confirmed
- Order information cannot be verified
- A significant pricing or product listing error has occurred
Pricing and Promotions
Product prices and promotional offers may change from time to time.
Individual promotions may be subject to specific dates, product eligibility, availability, or additional conditions displayed with the applicable offer.
Payments
Customers are responsible for providing accurate billing and payment information.
Payments are processed through the payment methods available during checkout.
Shipping and Delivery
Orders are generally processed within 3–5 business days.
After dispatch, our standard estimated delivery timeframe is 20–25 calendar days.
Delivery timing may vary because of destination, customs processing, courier operations, weather, public holidays, or other circumstances outside our direct control.
Returns and Exchanges
Eligible purchases may be returned or exchanged according to the conditions described in our Return & Exchange Policy.
Beauty and Personal Care Products
Customers should review product directions and ingredient information before using skincare, cosmetics, beauty, or personal care products.
Individual responses and product suitability may vary.
Apparel and Footwear
Measurements and sizing information are provided to assist with product selection.
Actual fit may vary based on product design, materials, manufacturing tolerances, and individual preferences.
Website Content
Original BRENEL branding, written content, graphics, layouts, and other website materials may not be copied, reproduced, or commercially used without authorization.
Changes to These Terms
BRENEL may revise these Terms periodically.
The latest version published on this website applies to continued use of our store and services.