Shipping Policy

Last Updated: August 2026

Thank you for shopping with BRENEL. This policy explains our standard order processing, dispatch, tracking, and estimated delivery timeframes.

Order Processing

Most orders are prepared and processed within 3–5 business days after payment has been successfully confirmed.

Business days are Monday through Friday and exclude weekends and public holidays.

During major promotions, public holidays, or periods of unusually high order volume, additional processing time may occasionally be required.

Estimated Delivery Time

After your order has been dispatched, the estimated delivery timeframe is 20–25 calendar days.

The 20–25 day estimate begins once the parcel has been handed over to the shipping carrier.

Please note: the 3–5 business day order processing period is separate from the 20–25 calendar day estimated delivery period.

Shipping Confirmation

Once your order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout.

Tracking information will be included whenever available.

Tracking Updates

Tracking may take several business days to begin showing movement after dispatch.

For international shipments, tracking updates may temporarily pause while parcels are transferred between international and local delivery networks.

Delivery Delays

Although our standard estimated delivery timeframe is 20–25 calendar days after dispatch, occasional delays may occur due to circumstances outside our direct control, including:

• Customs clearance or inspections
• Public holidays
• Severe weather
• High seasonal shipping volumes
• Transportation disruptions
• Local courier delays
• Remote delivery locations

Shipping Address

Please carefully review your delivery information before completing checkout.

BRENEL cannot guarantee successful delivery where an incorrect or incomplete address has been provided.

If you notice an address error shortly after placing an order, please contact us as soon as possible. Address changes cannot be guaranteed after fulfillment has begun.

Customs, Duties and Import Charges

International shipments may be subject to customs duties, taxes, or import-related charges imposed by the destination country.

Unless otherwise stated during checkout, any applicable customs or import charges are the responsibility of the recipient.

Lost or Damaged Packages

If your package appears to be lost during transit or arrives damaged, please contact our Customer Care team with your order number and relevant details.

For damaged shipments, photographs of the parcel, packaging, and affected product may be requested to help us review the issue.

Shipping Support

Email: patriciahamilton338@gmail.com

Most shipping enquiries are answered within 24–48 business hours.