Contact Us

Thank you for shopping with BRENEL.

Our Customer Care team is available to assist with product questions, orders, shipping, sizing, returns, exchanges, and other shopping enquiries.

Customer Care

Email: patriciahamilton338@gmail.com

How We Can Help

• Order status and tracking
• Shipping and delivery questions
• Beauty and skincare product information
• Footwear and apparel sizing
• Returns and exchanges
• Damaged, defective, or incorrect items

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM

Most enquiries receive a response within 24–48 business hours.

Existing Orders

When contacting us about an existing purchase, please include your order number, full name, and the email address used during checkout.

If your enquiry concerns a damaged or incorrect product, please include clear photographs of the product and packaging where possible.