Return & Exchange Policy
Return & Exchange Policy
Last Updated: August 2026
At BRENEL, we want customers to feel confident with their purchases. Eligible products may be returned or exchanged within 14 days after delivery.
Return Eligibility
To qualify for a return or exchange, products should generally be:
- Unused and unworn
- In their original condition
- Returned with original packaging, tags, labels, and accessories
- Free from stains, odors, damage, or signs of use
Beauty & Skincare Products
For hygiene reasons, skincare, cosmetics, beauty, and personal care products must remain unopened and unused with all original hygiene and protective seals intact.
Opened, sampled, tested, or used beauty products are generally not eligible for return unless they arrived damaged, defective, or incorrect.
Apparel
Clothing must be unworn, unwashed, and returned with its original tags attached.
Items showing signs of washing, perfume, makeup, staining, alteration, or wear may not qualify for return.
Footwear
Please try footwear on a clean indoor surface.
Returned footwear should include its original packaging and must not show signs of outdoor wear, damaged soles, significant staining, or excessive use.
Items Generally Not Eligible for Return
- Opened or used cosmetics and skincare products
- Products with removed or broken hygiene seals
- Worn or washed apparel
- Footwear showing signs of outdoor use
- Customized or personalized products
- Items clearly identified as final sale
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please include your order number and clear photographs showing the product and packaging.
How to Request a Return
Please contact our Customer Care team before sending any product back.
Return instructions will be provided once your request has been reviewed.
Please do not send products to a return address without first receiving return instructions.
Refunds
Approved returns will be inspected after they are received.
If a refund is approved, it will be issued to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Exchanges
Eligible footwear and apparel may be exchanged for another available size or suitable replacement product, subject to inventory availability.